One of the biggest fears businesses have about hiring a Virtual Assistant is: "What if it doesn't work out?" You've paid a placement fee, invested time in onboarding, and built processes around this person — and if they're not the right fit, you're back to square one.
That's exactly why VA Agency offers a 60-day free replacement guarantee. Here's how it works and what you need to know.
What the Guarantee Covers
If you're not satisfied with your placed VA within 60 calendar days of the placement start date, we will:
- Source and vet a replacement VA from our roster at no additional placement fee.
- Handle all the logistics — interviewing, matching, and introducing the new candidate.
- Provide up to two replacements within the 60-day window.
Common reasons for replacement include:
- Skill mismatch — the VA isn't as proficient in a required tool or task as expected.
- Communication issues — differences in working style, availability, or responsiveness.
- Performance concerns — the VA isn't meeting the agreed-upon KPIs.
- Personality fit — sometimes it's just not the right chemistry, and that's okay.
What's Not Covered
The guarantee is designed for genuine mismatches, not for:
- Changing your mind about needing a VA altogether.
- Scope creep — asking the VA to do work outside the agreed role and being unsatisfied.
- Failure to provide reasonable onboarding, tools access, or clear instructions.
That said, we take a human approach. If you're unhappy for any reason, talk to us. We'd rather find a solution than have you walk away frustrated.
How to Request a Replacement
- Log in to your client dashboard at vaagency.ph/dashboard.
- Navigate to your active placement and click "Request Replacement."
- Provide a brief explanation of why the current VA isn't working out. This helps us find a better match.
- We'll acknowledge within 24 hours and begin sourcing candidates within 1-2 business days.
- Meet the new candidate via video call before committing — just like the original placement.
What Happens After Replacement
- Your new VA begins onboarding after you approve the match.
- Management fees transfer to the new placement — no double billing.
- The original VA is reassigned or returned to the roster.
- Your 60-day guarantee resets with the new VA.
Why This Matters
Most staffing agencies offer a 30-day guarantee — if any. We doubled it because we're confident in our matching process. Our replacement rate is under 3%, meaning 97% of our placements succeed on the first match.
The guarantee isn't just a safety net — it's a statement. We stand behind every placement we make, and we'll keep working until it's right.
Ready to find your VA? Try our AI matching tool — risk-free.